In a move that will feel all too familiar to those who bought California Wow memberships only to see the chain of gyms go bust, True Fitness unceremoniously announced that its CentralWorld branch will close on Nov 30, 2016.

There was no advance notice and True Fitness was selling memberships at that branch (and to that branch) as late as August, 2016, according to new members we spoke to. We can’t confirm when True Fitness stopped selling memberships at its CentralWorld branch.

As of Nov 9, the branch is still listed on the True Fitness website. That means those buying True Fitness memberships at the surviving branches (Exchange Tower and Esplanade Ngamwongwan - Khae Rai) may think they are also getting access to a location near BTS Siam.

We spoke to one member who bought a 3-year membership in August for B38,499. He decline to be named in this story due to his ongoing attempt to get a refund from True Fitness.

“I went to the gym one day and saw a sign up that they were closing, I was really worried,” he said, having only purchased the 3-year membership two months earlier.

Despite multiple requests, True Fitness has yet to refund his membership fee. When members persist, they are instead asked to file a complaint, which True Fitness says will be “processed within 15 days.”

True Fitness is saying that because two branches remain, they are still honoring their contract. But members who work or live near CentralWorld, not its other locations, think differently.

“The 3-year membership gives me all-club access, but going to other branches is inconvenient for me,” the member we spoke to said.

A thread has formed on Pantip, where numerous other members are airing their grievances.

One commentator, posting under the handle Indy Ratri, said they were prompted by a salesperson to purchase a new membership in August under assurance that the CentralWorld branch would remain open.

“I asked if the fitness center was closing. A salesperson said, ‘A club this big with this many members, there’s no way it’s closing’,” the Pantip user said they were told.

The thread goes on to say that a staff member responded to their request for a refund by citing a term in the contract that says True Fitness reserves the right to close gyms without prior notice.

True Fitness has not responded to our requests for comment.