How did you become a bus ticket collector?
I worked in an electrical factory before discovering my love for the service industry. I would watch my sister working as a bus ticket collector, and I decided it was something I wanted to do. So I applied to work at Bangkok Mass Transit Authority (BMTA) District 2 and I finally got the job. It’s been 11 years already.
How did you feel when you first found out about the clip?
I was shocked. My friend sent me the clip through Facebook and I thought the reception would be negative. But I’ve mostly heard positive comments about me. At first I felt good about it, but now I feel uncomfortable because often passengers get on the bus and stare at me like they’re waiting for me to say or do something. It makes me shy and uncomfortable.
Have you ever encountered any weird passengers?
Yes. Mostly perverts. There was one time that I noticed a guy trying to peek at one of the young girl students. I tried to stand in the guy’s line of sight. I walked up to the girl, and told her that someone was looking at her. Her mother and aunt were very happy that I warned them and cared for the girl.
What have you learned dealing with different passengers?
You must put your duties first. I’ve learned to be patient yet to solve problems quickly.
Tell us about your beauty tips on duty.
I only realized I was pretty when I got married. Colorful make-up makes me feel wonderful. I always notice that women passengers who wear make-up look better than those who don’t. I also love to put colorful accessories like bows or artificial flowers in my hair. I love red because I was born on a Sunday.
What’s your day like?
I wake up early in the morning to clean my house and start getting dressed up at 10am to start work at noon. I spend one hour to get ready. I work with my husband every day because he’s a bus driver. I don’t like talking to him while working. I’d rather talk to the passengers. We finish work sometime in the evening depending on how bad the traffic is.
What’s the longest time you have been stuck in traffic?
Three hours. The craziest traffic is on Soi Ladprao 77. The thing that makes the traffic really bad is vehicles parking on the road, which often happens around crowded areas like markets with lots of food.
What helps you get through your day?
The passengers. They always make my day. Seeing them smile when I speak is the happiest thing for me. Before the clip, a girl would ask me if I ever got tired because she always saw me talking to passengers. Everyone has problems, including me, but seeing happy passengers really relieves my stress.
